1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full name
• Email address
• Phone number
• Nationality
• Travel preferences
• Booking details

This information is collected when you fill out booking forms, contact us, or communicate directly with ARV.

1.2 Non-Personal Information

• Browser type
• Device type
• IP address
• Pages visited on our website
• Cookies and browsing behavior

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

• To process bookings and manage tour arrangements
• To communicate essential updates, confirmations, or support
• To improve our website, products, and services
• To personalize your user experience
• To enhance safety and service quality during your travel
• To comply with legal and regulatory requirements

We do not sell, trade, or rent your personal information to third parties.

3. Information Sharing

Your information may be shared only in the following cases:

• Service partners such as hotels, transport providers, or permit authorities, strictly for tour-related purposes
• Legal obligations, when required by Vietnamese law or government authorities
• Business operations, such as website hosting and analytics providers, under confidentiality agreements

All partners are required to handle your data responsibly.

4. Data Security Measures

ARV applies multiple security practices to protect your data:

• Secure servers and encrypted communication
• Restricted access to personal information
• Regular monitoring for potential cybersecurity risks
• Password-protected systems for internal management
• Compliance with local data protection standards

While we strive to protect your information, no online system is completely immune to security risks. We encourage users to take appropriate precautions when sharing personal data online.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Complete booking and travel services
• Fulfill legal or regulatory requirements
• Maintain customer support and service quality

You may request deletion or access to your data at any time.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and improve your browsing experience. Cookies help us:

• Analyze website traffic
• Understand user behaviour
• Remember your preferences

You may disable cookies through your browser settings, but certain features may not function properly as a result.

7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you
• Request updates or corrections
• Request data deletion
• Withdraw consent for data usage
• Contact us regarding privacy concerns

ARV is committed to responding to all requests promptly and transparently.

8. Links to External Websites

Our website may include links to third-party websites. ARV is not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before providing any personal information.

9. Policy Updates

ARV may update this Privacy and Security Policy from time to time to reflect changes in regulations, technology, or service improvements. Updated versions will always be posted on this page with the effective date.