1. Acceptance of Terms

By using ARV’s services, you acknowledge that you have read, understood, and agreed to these Terms of Services. If you do not agree with any part of the terms, please discontinue the use of our website and services.

2. Services Provided

ARV offers guided tours, customized travel programs, and related travel services. All services are subject to availability, seasonal conditions, and operational considerations. We reserve the right to modify, suspend, or discontinue any service at any time.

3. Booking & Payment

• Bookings are confirmed only after receiving a deposit or full payment, depending on the tour type.
• Payment details will be provided during the booking process.
• Prices may vary based on itinerary changes, seasonal rates, or special requests.
• Customers are responsible for ensuring that all information provided during booking is accurate.

4. Cancellations & Refunds

Cancellation policies vary by tour. Specific terms will be clearly communicated during booking. Common conditions include:

• Customer-initiated cancellations may incur fees depending on how early the cancellation is made.
• No-shows are non-refundable.
• Company-initiated cancellations (e.g., due to extreme weather or safety concerns) may be refunded or rescheduled.

5. Changes to Itinerary

ARV reserves the right to adjust itineraries due to weather, road conditions, safety issues, or unforeseen circumstances. Any changes will be made with the safety and best interest of the customer in mind.

6. Customer Responsibilities

Customers agree to:

• Follow safety instructions from guides and staff.
• Ensure their physical condition is suitable for the chosen tour.
• Inform ARV of any medical conditions, dietary needs, or special requirements in advance.
• Carry valid travel documents if required.

7. Travel Insurance

ARV strongly recommends that all travelers purchase comprehensive travel insurance covering medical expenses, personal injury, trip cancellations, and personal belongings. ARV is not responsible for loss or damage to personal items.

8. Liability Disclaimer

While ARV prioritizes safety and professionalism, certain risks may be inherent in adventure activities. ARV is not liable for:

• Accidents or injuries caused by customer negligence
• Loss of personal belongings
• Delays or changes due to weather, natural disasters, or external factors beyond our control

9. Intellectual Property

All content on this website—including text, images, logos, videos, and graphics-is the property of ARV and may not be copied, distributed, or used without written permission.

10. Privacy & Data Protection

ARV is committed to protecting your personal information. Data collected during bookings will only be used to process your trip and enhance service quality. For more details, please refer to our Privacy Policy.

11. Governing Law

These Terms of Services are governed by the laws of Vietnam. Any disputes arising from the use of ARV’s services will be resolved under the jurisdiction of Vietnamese law.

12. Contact Us

If you have any questions regarding these Terms of Services, please contact us:

ADVENTURE RIDE VIETNAM

• Address: No. 352 Ngoc Thuy, Long Bien, Hanoi
• Hotline: (+84) 986 812 879 (Mr. Tuyen) / (+84) 904 226 885 (Mr. Hop)
• WhatsApp: +84 986 812 879
• Email: info@advridevietnam.com
• Website: www.advridevietnam.com